CoachComp
Version 3 · Effective 17/08/2026 · Published 17/08/2026

Terms & Conditions

Effective date: as shown above. These terms govern your use of CoachComp ("the Platform", "we", "us"), a compliance management service for UK passenger and goods transport operators. By creating an account or using the Platform you agree to these terms. These terms, together with our Privacy Policy, Data Retention Policy and Data Processing Agreement, form the whole agreement between you and us for use of the Platform.

1. Who you are contracting with

The Platform is operated by Coachcomp Limited, a company registered in England and Wales with company number 17362338, registered address SY11 4EE, England. Coachcomp Limited is registered with the Information Commissioner's Office under reference ZC223321. Notices under these terms should be sent to info@coachcomp.co.uk.

2. The service

CoachComp provides tools to help licensed operators manage compliance records, including drivers, vehicles, O-licence discs, depots, cases, audits, policies, documents and driver quality assurance checks, together with AI-assisted guidance and reporting.

3. Accounts and eligibility

  • You must be authorised to act for the operator whose licence details you register.
  • You are responsible for the accuracy of the information you enter and for keeping login credentials secure.
  • Accounts may hold different roles (admin, compliance manager, supervisor, viewer). The account admin is responsible for who they invite and what access they grant.
  • We may suspend or close accounts that are used unlawfully, or where licence details cannot be verified.

4. Plans, trials and billing

  • Demo: a 14-day free trial containing sample data only. Demo workspaces are not intended for live compliance records.
  • Professional: £99 per month (or £999 per year) plus VAT where applicable.
  • Advanced: £199 per month (or £1,999 per year) plus VAT where applicable, including multi-user access, depots and Driver Quality.
  • Subscriptions are billed in advance by our payment processor and renew automatically until cancelled.
  • You may cancel at any time; access continues until the end of the paid period. Fees already paid are non-refundable except where required by law.
  • We may change prices with at least 30 days' notice before the change applies to your next renewal.

5. Acceptable use

You agree not to: use the Platform unlawfully; upload material you have no right to share; attempt to access another operator's data; probe, scrape or overload the service; resell or white-label access without our written agreement; or use outputs to mislead a regulator.

6. Intellectual property and copyright

  • The Platform, including its software, design, interface, text, templates, question banks, policy templates and other content supplied by us, is owned by Coachcomp Limited and protected by copyright and other intellectual property rights. The platform is registered with the UK Copyright Service under registration number 284768103. © Coachcomp Limited. All rights reserved.
  • We grant you a limited, non-exclusive, non-transferable licence to use the Platform for your own operator compliance purposes for as long as your subscription is active.
  • You must not copy, reproduce, adapt, translate, republish, frame, reverse engineer, decompile or create derivative works from any part of the Platform, nor resell, sublicense, rent or otherwise make it available to third parties, except as permitted by law or agreed by us in writing.
  • CoachComp names, logos and branding are our trade marks and may not be used without our written permission.
  • Content you upload remains yours, as set out in clause 7. You grant us the limited licence needed to host, process and display that content in order to provide the Platform.
  • Where you give us feedback or suggestions, we may use them to improve the Platform without obligation to you.

7. Your data

  • You retain ownership of the data you upload. We process it to provide the service in line with our Privacy Policy, Data Retention Policy and Data Processing Agreement.
  • For personal data of your drivers and staff, you are the data controller and we act as your processor.
  • You are responsible for having a lawful basis for the personal data you upload, including driver licence, medical and drug and alcohol testing records.
  • We use the subprocessors published at coachcomp.co.uk/legal/subprocessors. Your acceptance of these terms is your general authorisation for those subprocessors.
  • You can export your data at any time while your subscription is active.

8. Compliance guidance is not legal advice

CoachComp helps you organise evidence and highlights potential issues, including through AI-generated summaries and suggestions. It does not replace professional legal advice, the judgement of your Transport Manager, or your duties under your operator's licence. Outputs may be incomplete or incorrect and must be reviewed by a competent person before you rely on them. You remain solely responsible for compliance with the Goods Vehicles (Licensing of Operators) Act 1995, the Public Passenger Vehicles Act 1981, drivers' hours rules, PSVAR and all other applicable law.

9. Third-party data sources

Some features retrieve information from third parties (for example DVSA MOT history). We pass this through in good faith but cannot guarantee its accuracy, completeness or availability.

10. Availability and support

We aim to keep the Platform available at all times but do not guarantee uninterrupted service. Planned maintenance will be notified where practicable. Support is provided by email during UK business hours.

11. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be limited. Subject to that, our total liability arising out of or in connection with the Platform in any 12-month period is limited to the fees you paid in that period, and we are not liable for loss of profit, loss of business, regulatory penalties, or indirect or consequential loss.

12. Termination

You may stop using the Platform and cancel at any time. We may suspend or terminate access if you materially breach these terms, if payment fails, or if required by law. On termination we retain and delete data in line with our Data Retention Policy.

13. Changes to these terms

We may update these terms from time to time. Material changes will be notified in the Platform or by email before they take effect. Continuing to use the Platform after that date means you accept the updated terms.

14. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

15. Contact

Questions about these terms can be sent to info@coachcomp.co.uk or through the in-app help section.

This page is maintained by the operator of CoachComp to answer common questions about how the service handles personal data. It is not independent legal advice.